Vendor Shipping Policy
How shipping, delivery, and package issues work on Market 365 — a marketplace of independent vendors, each responsible for shipping their own products.
Shipped Directly by Our Vendors
Every product on Market 365 is packaged and shipped by the individual vendor who created or listed it — not by our team. This means your items often arrive with the vendor's own branding, and multi-item orders may arrive in separate packages from different vendors.
Tracking Your Order
Whenever a shipping method with tracking is used, your vendor will share tracking details with you directly. Shipping timelines vary by vendor, their location, and the shipping method they offer — each vendor's shipping rates and options are shown at checkout.
Lost, Stolen, or Damaged Packages
Market 365 is a platform that connects independent vendors with customers. Because each vendor ships their own products, the vendor you purchased from is solely responsible for the fulfillment and delivery of your order. Any issue with a lost, stolen, or damaged package must be resolved directly with that vendor — our team cannot re-ship or replace items on their behalf.
Contacting Your Vendor
The fastest way to reach your vendor is the message button on their store page or on the product you ordered. When you reach out, include your order number and a description of the issue — vendors handle all delivery, tracking, and refund inquiries for their own products.
If a Vendor Doesn't Respond
Vendors are expected to respond to customer inquiries promptly. If you've reached out and haven't heard back within a reasonable time, contact our support team and we'll help facilitate communication with the vendor.
Questions about this policy? Contact us — we're happy to help.